Knowledge Management relates to how information is stored, retrieved, communicated and shared in an organization. Efficient flow of information is essential for quick and effective decision making. The philosophy behind Knowledge Management is to structure the flow of information throughout an organization, so that the learning of one person within the organization is passed on to others, and is available to the organization even after the person has left the company. Knowledge Management also involves consolidating data and presenting it in a way that is manageable and comprehensible, so that it can be made sense of and trends can be spotted early.

Knowledge Management includes - but is not limited to - the use of emails, unified messaging, collaboration, and corporate intranets. 

Sysnet's expertise in this area lies in its ability to deploy leading Knowledge Management tools such as Microsoft Exchange Server 2000, Outlook 2000 and the "Digital Dashboard", Project 2000, Project 2000 Central, and SQL Server.